BoostOne 12+

Older user

I am a fan of your app. I am over 70 and when I started using your app I spent my time on the phone with customer service to try to figure out how to use the app. When I hit pay my bill, it would charge my credit card. Unfortunately, your customer service personnel were more confused than I was. They assured me that if I did nothing then the points would be utilized. That only made me feel like I would loose my phone service so I would hit the pay button the night before it was due. I ended up with a $75. Credit at one point and my husband screaming about not worrying about it. Then customer service refunded my credit to my card and assured me that “I was in charge”. Sorry to say I didn’t feel like it. One miraculous day the app changed and added a button that stated: redeem credits. When you swiped the button it moved the credits to the bill and adjusted the total amount of your bill automatically. I could finally see my progress. I was finally in charge lol. I have had to watch more videos to get those credits, but am very thankful for the app. Great job guys. Now if you can improve the offers key it would be helpful, but just saying. I don’t know how many customers you have that are older like me, but I’m sure there are enough to keep customer service hopping.

here we go again

I became a big fan of trying to get the coins to go towards my bill not only was it helpful, but it was fun to. But then I realized that every single time that I got to day seven in the spin and watch a video all of a sudden they weren’t working, no matter what I did nothing would work there for the next day I was put back to zero and had to start all over again with spinning the wheel and watching the videos to get to number seven. One time might be a glitch but every time seems to me like it’s a set up, when I click on watch a video it says come back later. We’re getting videos ready for you. That’s been 22 hours now. And I just clicked on the bar to spin and absolutely nothing happens so I guarantee you after making sure that I do this every day tomorrow when it’s day eight I will wake up and everything will be back to zero again this really needs to get fixed. This is unfair you touted as though it’s something great for the customer and it would be if you got it to work.

Developer Response ,

We’re saddened to hear that you are experiencing these issues.
We’d love the opportunity to turn this experience around for you. Our care team will be looking out for your response on our Facebook page: Boost Mobile - Home (facebook.com) or on Twitter; Tweets with replies by Boost Mobile Care (@BoostCare) / Twitter. You can also give us a call at 833-502-6678!

Very buggy, Slow and freeze

I’m a huge fan of the service, I just wish the app wasn’t so buggy. 2 times I’ve landed on 250 on the daily spin and the app decides to freeze and I get 20 coins on closing the app and reopening. The app is very very slow on loading and I mean REALLLY slow. I use wifi and my wifi is very fast. 1) The app is really slow , 2) freezes , 3) not giving you the acurate coins when using daily spin 4) seems to freeze/crash when getting a high number on the spin such as 250 coins, 5) I seem to land on a set number of coins all the time and doesn’t function on a actual randomized spin but on some type of coding that prevents people from getting other numbers. Good service overall but the app serious needs some attention especially when somebody wants to do something on the app and it just takes forever to load/freeze crash. I will change my stars when everything is fixed.

Up to 3 stars, the problem I have the app again , is the fact that I have rolled on the wheel for a week straight and have gotten 5 coins on each roll of each day which is very very unrealistic, I suggest coding the wheel to be more random instead of having (5) the preferred pick. Make wheel more random than bias towards 5. It’s ridiculous. Fix the coding of the wheel spin or fire the guy who coded wheel.